1) Introduction and Contact Details of the Controller1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about how we handle your personal data when you use our website. Personal data means all data by which you can be personally identified.1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Gisela Zenkovic, Franz-Brandts-Allee 4, 41061 Mönchengladbach, Germany, Tel: +49 1759063045, E-Mail: .moc.7-42refsnartpiv%40ofni The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.
2) Data Collection When Visiting Our Website2.1 If you use our website purely for informational purposes, i.e. if you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to our server ("server log files"). When you access our website, we collect the following data, which are technically necessary to display the website:The specific web page visited on our siteDate and time of accessAmount of data sent in bytesThe source/referral from which you reached the pageThe browser usedThe operating system usedThe IP address used (if applicable, in anonymized form)The processing is carried out pursuant to Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data are not passed on or otherwise used. However, we reserve the right to review server log files subsequently should there be concrete indications of unlawful use.
2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser's address bar.
3) Hosting & Content Delivery NetworkWe use a service provider for hosting our website and displaying content who performs its services exclusively on servers within the European Union, either by itself or through selected subcontractors.All data collected on our website are processed on these servers.
We have concluded a data processing agreement with the provider to ensure the protection of our website visitors’ data and to prevent unauthorized disclosure to third parties.
4) CookiesTo make visiting our website attractive and enable certain functions, we use cookies—small text files that are stored on your device. Some of these cookies are automatically deleted when you close your browser ("session cookies"), while others remain on your device for a longer period and enable the storage of site settings ("persistent cookies"). The storage duration for persistent cookies can be found in your web browser’s cookie settings overview.If personal data are also processed by cookies used by us, such processing is carried out in accordance with Art. 6(1)(b) GDPR either for the performance of a contract, under Art. 6(1)(a) GDPR in the case of given consent, or under Art. 6(1)(f) GDPR to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective website experience.
You can configure your browser to inform you when cookies are set and to decide individually whether to accept them or to exclude cookies for certain cases or in general.
Please note that the functionality of our website may be limited if you do not accept cookies.
5) Contacting Us5.1 WhatsApp BusinessWe offer visitors to our website the opportunity to contact us via the messaging service WhatsApp, provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this, we use the “Business” version of WhatsApp.
If you contact us via WhatsApp regarding a specific business transaction (e.g., an order), we store and use the mobile phone number you use on WhatsApp and—if provided—your first and last name pursuant to Art. 6(1)(b) GDPR to process and respond to your request. Based on the same legal grounds, we may ask you via WhatsApp to provide further data (order number, customer number, address, or e-mail address) to assign your request to a particular transaction.
If you use our WhatsApp contact option for general inquiries (e.g., about our range of services, availability, or our online presence), we store and use the mobile phone number you use on WhatsApp and—if provided—your first and last name pursuant to Art. 6(1)(f) GDPR based on our legitimate interest in efficiently and promptly providing the requested information.
Your data will only be used to respond to your inquiry via WhatsApp. No data will be disclosed to third parties.
Please note that WhatsApp Business has access to the address book of the mobile device we use for this purpose and automatically transfers phone numbers stored there to a server operated by its parent company, Meta Platforms Inc., in the USA. To operate our WhatsApp Business account, we use a mobile device whose address book only stores WhatsApp contact data of users who have contacted us via WhatsApp.
In doing so, it is ensured that every person whose WhatsApp contact details are stored in our address book has already, by accepting the WhatsApp terms of use upon first use of the app on their device, consented pursuant to Art. 6(1)(a) GDPR to their WhatsApp telephone number being shared from the address books of their chat contacts. The transmission of data of users who do not use WhatsApp and/or have not contacted us via WhatsApp is therefore excluded.
For information on the purpose and scope of data collection and the further processing and use of the data by WhatsApp, as well as your related rights and settings options for protecting your privacy, please refer to WhatsApp’s Privacy Policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy
We have concluded a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorized disclosure to third parties.
In the course of the processing described above, data may be transferred to servers of Meta Platforms Inc. in the USA.
For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.
5.2 When contacting us (e.g., via contact form or e-mail), personal data are collected. Which data are collected in the case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the purpose of responding to your request or for establishing contact and the associated technical administration.
The legal basis for processing these data is our legitimate interest in responding to your request pursuant to Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted after your request has been conclusively processed. This is the case if it can be inferred from the circumstances that the matter in question has been clarified and provided that there are no statutory retention obligations to the contrary.
6) Web Analytics ServicesGoogle Analytics 4This website uses Google Analytics 4, a web analytics service by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables analysis of your use of our website.
By default, Google Analytics 4 sets cookies when you visit the website. These are small text files that are placed on your device and collect certain information. This includes your IP address, which, however, is shortened by Google to exclude direct personal reference.
The information is transmitted to and processed on Google’s servers. Transfers to Google LLC in the USA are also possible.
Google uses the collected information on our behalf to evaluate your use of the website, to compile reports on website activity for us, and to provide other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics and subsequently shortened is not merged with other Google data. The data collected by Google Analytics 4 are stored for two months and then deleted.
All the processing described above, in particular the setting of cookies on your device, is carried out only with your explicit consent in accordance with Art. 6(1)(a) GDPR. Without your consent, Google Analytics 4 will not be used during your visit. You can withdraw your consent at any time with effect for the future. To exercise your right of withdrawal, please disable this service using the “cookie consent tool” provided on the website.
We have concluded a data processing agreement with Google to ensure the protection of our website visitors’ data and to prevent unauthorized disclosure to third parties.
Further legal information on Google Analytics 4 can be found at https://business.safety.google/intl/en/privacy/, https://policies.google.com/privacy?hl=en and at https://policies.google.com/technologies/partner-sites
Demographic CharacteristicsGoogle Analytics 4 uses the "demographic characteristics" feature to create statistics that provide information about the age, gender, and interests of website visitors. This is done by analyzing advertising and information from third parties. This allows target groups for marketing activities to be identified. However, the collected data cannot be assigned to any specific individual and are deleted after two months.
Google SignalsAs an extension to Google Analytics 4, this website may use Google Signals to create cross-device reports. If you have enabled personalized ads and linked your devices to your Google account, and if you have consented to the use of Google Analytics pursuant to Art. 6(1)(a) GDPR, Google can analyze your usage behavior across devices and create database models, including data on cross-device conversions. We do not receive any personal data from Google, only statistics. If you want to stop cross-device analysis, you can disable the "Personalized Advertising" feature in your Google account settings. Follow the instructions on this page: https://support.google.com/ads/answer/2662922?hl=en. For more information on Google Signals, please visit: https://support.google.com/analytics/answer/7532985?hl=en
UserIDsAs an extension to Google Analytics 4, this website may use the "UserIDs" feature. If you have consented to the use of Google Analytics 4 pursuant to Art. 6(1)(a) GDPR, created an account on this website, and logged in across multiple devices with this account, your activities, including conversions, can be analyzed across devices.
For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.
7) Site Functionalities7.1 Google MapsThis website uses an online mapping service provided by Google Maps (API), operated by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google").
Google Maps is a web service for displaying interactive (land) maps to visually present geographic information. By using this service, you will be shown our location, and any potential route to it will be easier.
When you access sub-pages in which the Google Maps map is integrated, information about your use of our website (e.g., your IP address) is transmitted to and stored on Google’s servers. This may also involve transmission to servers of Google LLC in the USA. This occurs regardless of whether Google provides a user account through which you are logged in or if no user account exists. If you are logged into Google, your data will be directly associated with your account. If you do not want your data to be associated with your Google profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them.
The collection, storage, and evaluation take place pursuant to Art. 6(1)(f) GDPR on the basis of Google’s legitimate interest in displaying personalized advertising, market research, and/or designing Google websites to meet users’ needs. You have a right to object to the creation of these user profiles, which you must exercise by contacting Google. If you do not agree to the future transmission of your data to Google in the course of using Google Maps, it is also possible to completely disable the Google Maps web service by turning off JavaScript in your browser. Google Maps and thus the map display on this website can then not be used.
Where legally required, we have obtained your consent pursuant to Art. 6(1)(a) GDPR for the above-described processing of your data. You may revoke your granted consent at any time with effect for the future. To exercise your right of revocation, please follow the method for lodging an objection described above.
For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.
Further privacy information from Google can be found here: https://business.safety.google/intl/en/privacy/
7.2 Google reCAPTCHA
We use the CAPTCHA service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, on this website.
Data may also be transferred to: Google LLC, USA. To visually format the CAPTCHA window, Google Fonts—fonts loaded from the Internet and provided by Google—are used. No further processing of information other than that already transferred to Google via the functionality of reCAPTCHA takes place.
The service checks whether input is made by a natural person or abusively by automated, machine processing. It helps block spam, DDoS attacks, and similar automated malicious accesses. To ensure that an action is performed by a human and not by an automated bot, the provider collects the IP address of the device used, identification data of the browser and operating system used, as well as the date and duration of the visit, and transmits these to the provider’s servers for evaluation.
The legal basis is our legitimate interest in determining individual responsibility on the internet and preventing abuse and spam pursuant to Art. 6(1)(f) GDPR.
We have concluded a data processing agreement with the provider to ensure the protection of our website visitors’ data and to prevent unauthorized disclosure to third parties.
For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, ensuring compliance with the European level of data protection based on an adequacy decision by the European Commission.
More information about Google’s privacy policies can be found here: https://business.safety.google/intl/en/privacy/
8) Tools and MiscellaneousCookie Consent ToolThis website uses a "cookie consent tool" to obtain effective user consents for cookies and cookie-based applications that require consent. When users access the site, an interactive user interface is displayed, where they can give consent for certain cookies and/or cookie-based applications by checking the corresponding boxes. By using this tool, all cookies and services that require consent will only be loaded if the user gives corresponding consent by selecting the appropriate checkbox. This ensures that such cookies are only set on the user’s device if consent has been granted.
The tool sets technically necessary cookies to store your cookie preferences. Generally, no personal user data is processed in this context.
If, in certain cases, personal data (such as the IP address) are processed for the purpose of storing, assigning, or recording cookie settings, such processing is carried out pursuant to Art. 6(1)(f) GDPR based on our legitimate interest in providing a legally compliant, user-specific, and user-friendly consent management system for cookies, and thus in a legally compliant configuration of our online presence.
Another legal basis for processing is Art. 6(1)(c) GDPR. As the controller, we are legally obliged to base the use of non-essential cookies on the respective user’s consent.
Where necessary, we have concluded a data processing agreement with the provider to ensure the protection of our website visitors’ data and to prevent unauthorized disclosure to third parties.
For more information about the operator and configuration options of the cookie consent tool, please refer directly to the corresponding user interface on our website.
9) Rights of the Data Subject9.1 Under the applicable data protection law, you have the following rights (data subject rights) with respect to the controller regarding the processing of your personal data, whereby reference is made to the cited legal basis for the respective exercise conditions:Right of access pursuant to Art. 15 GDPRRight to rectification pursuant to Art. 16 GDPRRight to erasure pursuant to Art. 17 GDPRRight to restriction of processing pursuant to Art. 18 GDPRRight to notification pursuant to Art. 19 GDPRRight to data portability pursuant to Art. 20 GDPRRight to withdraw given consents pursuant to Art. 7(3) GDPRRight to lodge a complaint pursuant to Art. 77 GDPR9.2 RIGHT TO OBJECT
IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST AFTER WEIGHING INTERESTS, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE AFFECTED DATA. HOWEVER, FURTHER PROCESSING MAY BE RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS, AND FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE, OR DEFENSE OF LEGAL CLAIMS.
IF YOUR PERSONAL DATA ARE PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH ADVERTISING PURPOSES. YOU MAY EXERCISE THIS RIGHT TO OBJECT AS DESCRIBED ABOVE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE AFFECTED DATA FOR DIRECT MARKETING PURPOSES.
10) Duration of Storage of Personal DataThe duration of the storage of personal data is determined by the respective legal basis, the purpose of processing, and—if applicable—additionally by the respective statutory retention period (e.g., commercial and tax retention periods).When processing personal data based on explicit consent pursuant to Art. 6(1)(a) GDPR, the data concerned will be stored until you revoke your consent.
If there are statutory retention periods for data that are processed on the basis of Art. 6(1)(b) GDPR for the performance of a contract or measures prior to entering into a contract, these data will be routinely deleted after the retention periods have expired, provided they are no longer required for contract fulfillment or initiation and/or we have no legitimate interest in continuing to store them.
When processing personal data on the basis of Art. 6(1)(f) GDPR, these data will be stored until you exercise your right to object pursuant to Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights, and freedoms, or unless the processing serves the assertion, exercise, or defense of legal claims.
When processing personal data for the purpose of direct marketing on the basis of Art. 6(1)(f) GDPR, these data will be stored until you exercise your right to object pursuant to Art. 21(2) GDPR.
Unless otherwise stated in the other information contained in this policy about specific processing situations, stored personal data will otherwise be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.